The pandemic has driven many people to go online to purchase goods and access services. As a result, customer experience has taken a new dimension. TM One's General Manager of Business Services Malaysia, Jazlan Azizy Jusoh, talks about how businesses can harness the huge data obtained from online transactions to improve what they are doing.

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Categories:  technology,  Corporates

Tags:  converting,  cost centre,  tm one,  revenue centre,