Digitally Bridging Businesses and Customers

Friday Chua, CiMS Tech

05-Oct-23 10:00

Digitally Bridging Businesses and Customers

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We explore the digital communication frontier with CiMS Tech, the company behind Malaysia's first Omnichannel Cloud Messaging Platform. The platform connects Micro, Small, and Medium Enterprises (MSMEs) with their customers across various messaging channels like WhatsApp, Facebook Messenger, and Instagram, catalysing significant business growth with a potential to boost revenue by up to 40%.

Beyond enhancing communication, it provides predictive insights into customer behaviour, a crucial asset in today's digital marketplace.

A testament to its impact is its adoption by SME Corp for the Program Mikro Madani, which underscores how technology and automation are pivotal in revamping workflows and elevating revenue.

Produced by: Richard Bradbury

Presented by: Richard Bradbury

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Categories: markets, technology, Corporates, SME

Tags: ofbbb2023, customer interaction, fintech, messaging,

Today’s Shows

6:00 AM

The 6AM Stretch

Thought-provoking discussions on ideas, people and events shaping our lives.

7:00 AM

World Market Watch

Vishnu Varathan, Head of Economics & Strategy, Mizuho Bank tells us where international markets are heading.

7:15 AM

Morning Brief

We recap global and local headlines from today's papers and portals.

7:30 AM

Morning Brief

Imran Yusof, Head of Research, MBSB Research gives us an outlook for Malaysia's oil & gas sector in 2026.

7:45 AM

Morning Brief

Sabrina Firdaus Aloysius, Senior Executive of Research from IDEAS, shares insights into how influencers shape Malaysia’s political conversations.

8:00 AM

The Breakfast Grille

H.E. Gerhard Eisl, Austrian Ambassador to Malaysia, discusses how Austria’s culture, innovation, and opportunities are strengthening ties with Malaysia.

8:30 AM

Morning Brief

Dr. Joanne Orlando of Western Sydney University discusses the impact of Australia’s historic under-16 social media ban.

8:45 AM

Morning Brief

Datuk Dr Kuljit Singh, President of the Association Private Hospitals Malaysia, discusses the government’s ongoing review of the Private Healthcare Facilities and Services Act.

9:00 AM

Opening Bell

(REPEAT) Vishnu Varathan, Head of Economics & Strategy, Mizuho Bank tells us where international markets are heading.

9:15 AM

Opening Bell

(REPEAT) We take a look at the FBM KLCI as well as regional capital markets.

9:35 AM

Ringgit & Sense

Kimberly Law, co-founder and licensed financial planner at Uno Advisers discusses what to do and what not to do with your first salary.

10:05 AM

Open For Business

Weisheng Neo, General Partner, Qualgro

11:00 AM

Tech Talk

Bala Kumar, Chief Product & Technology Officer, Jumio

12:00 PM

Enterprise Explores

Prashant Kumar, Founder, Entermind

1:00 PM

The Breakfast Grille Repeat

H.E. Gerhard Eisl, Austrian Ambassador to Malaysia, discusses how Austria’s culture, innovation, and opportunities are strengthening ties with Malaysia.

2:05 PM

Discovery Hour

An eclectic selection of BBC shows, curated with variety in mind.

3:05 PM

Beyond the Ballot Box

Malaysia’s interethnic income inequality story is marked by decades of inconsistent policy focus and overly broad ethnic categories. We speak to Dr Lee Hwok-Aun about a better way to understand and frame the issue.

4:05 PM

Health & Living

For years, lung cancer has been a leading cause of cancer-related deaths. We hear about some lung health developments in Malaysia which may bring hope to patients.

5:00 PM

Top 5 at 5

6:00 PM

Talkback Thursday

Have you ever experienced burnout?

PROGRAMMES